Shipping & Returns

    SHIPPING DESTINATIONS

    We currently deliver nationwide across Australia, international shipping is in the works. A Residential, Commercial, Parcel Locker or PO Box address must be provided.

    ORDER PROCESSING

    We endeavour to process, pack and ship your order as fast as we can. If you have a question about the shipping of your order, please email hello@pepormint.com.au.

    Orders are shipped within 24 hours of receiving cleared funds for your order. We process orders Monday to Friday, excluding QLD public holidays. If you make a purchase on a non-business day, we will process the order on the next business day. 

    Once your order has been shipped, you will receive a shipping confirmation email with a tracking number.

    DELIVERY METHOD

    We use Australia Post for all deliveries.

    Pepormint does not accept responsibility for any act or omission of Australia Post or any services procured through Australia Post including where such act or omission causes delay, damage or destruction to the Goods. Please refer to Australia Post with any enquiries or complaints arising with shipping. 

    All delivery times provided to you are estimates only and are subject to postal delays and reasons beyond our control. We do not warrant or make any representation that your order will be delivered within the times indicated. We will not be liable for any loss or damage suffered as a result of or in connection with late deliveries.

     

     

     

    If free shipping is advertised this shipping is standard shipping.

    ORDER INFORMATION

    Once you have processed your order, no alterations or cancellations can be made. All orders on Sale items are final, no exchange, cancellation or refund can be offered.

    At the time of placing an order, the customer is responsible for ensuring all delivery and contact information is correct. Once your order has left our warehouse, Pepormint will not be liable for any handling costs incurred due to incorrect details being provided which prevent an order from being delivered or is returned to sender. Pepormint is not liable for refunding the initial shipping costs. A refund for the order items only can be arranged or repayment of shipping costs will be charged if required to resend original order.

    SHIPPING COSTS

    Cost of shipping will be clearly displayed at time of purchase. If ‘Free Shipping’ promotion is run, shipping service will be sent via standard postage unless otherwise stated.

    If an order is returned for refund or exchange when a standard order has been placed or a shipping promotion code has been used, amount credited will be cost of products less shipping.

    EXCHANGES

    • We do not offer exchange due to change of mind or gifts purchased as a gift.
    • We do not offer exchange on sale or discounted items.
    • Exchanges will only be given for the same product of a different size.
    • You may request to exchange the Goods within 14 days of receiving your order.
    • Exchanges are subject to availability, we cannot hold items for your exchange.
    • Exchanges are not available for Baby Noise, Stass & Co, Leif Tea Co and The Kind Sunscreen products due to hygiene reasons. These products will clearly state no exchanges on the product page. 
    • Item must be unworn, unwashed and in the original packaging and condition with all tags attached.
    • A return form must be completed and included with your return. Please find link to Return Form under ‘how do I make a return’.
    • You are liable to pay postage costs for your exchanged item. 

    REFUNDS

    • We only offer refunds on faulty products. If you believe you have received a faulty product, please email us immediately at hello@pepormint.com.au 

    RETURNS

    • Requests for refunds or exchanges must be made within 7 days from the date of receiving your purchase. Any Goods that arrive broken or faulty will be replaced when you notify us within 24 hours of receipt of the Goods.
    • A return form must be completed and included with your return.
    • Returns of faulty Goods will only be accepted if the Goods are faulty and you comply with the above outlined provisions.
    • If you believe your Goods are faulty, please email us detailing the fault and include photos.
    • If you are granted a refund, the amount of the refund will be for the products only, less any discount applied, less Shopify fees and not inclusive of postage cost. 

    We reserve the right to further inspection before deeming a product faulty. If we determine that your Goods may be faulty, you will be required to ship the item back in its original condition, at your expense. If we determine in our reasonable opinion that the product is not faulty, or is faulty due to fair wear and tear, misuse, failure to use in accordance with the manufacturer’s instructions, or failure to take reasonable care, your return will be refused and the item returned to you at your own cost.

    If we determine that the product is faulty, you will be credited the full amount paid (including shipping costs). You will have the option of a a refund, exchange (pending stock availability) or store credit. All refunds will be credited back to your original method of payment.

    If you fail to comply with the provisions of this returns policy you may be entitled to manufacturers’ warranties which cannot be excluded under applicable law.

    HOW DO I MAKE A RETURN?

    Please notify us via email at hello@pepormint.com.au of your intent to return your product, we will issue a return postage label for you to print and attach to your parcel.

    A return form must be included for all returns. Click here to access our returns form.  Fill out and print the required details and include with your return. 

    Once we receive your return, we will assess the item(s) and you will be notified once your return has been processed. If your return does not comply with the above conditions, it will not be accepted and returned to you at your expense. 

    CONTACT US

    If you require any further assistance, please don’t hesitate to contact hello@pepormint.com.au